Toucans (“this website”, “we” or “us”) respect personal data and are committed to full implementation and compliance with the data protection principles and all relevant provisions of the Personal Data (Privacy) Ordinance, Cap. 486 (“the Ordinance”). This policy is applicable to the users of this website that their personal data is collected through this website.
This privacy policy is applicable to all users of this website that their personal data is collected, used and held by us.
You may provide us with your personal data at your own will. For using the services under this website, all personal data, i.e. name, email address and phone number are regarded as mandatory.
Only name, email address and phone number will be collected, used and held by us. No other personal data will be collected by us.
The personal data collected from you will be used by us for the following purposes:
(a) Identification: verification of identity for handling requests of access, correction and erasure of personal data;
(b) Account and Activity Handling: account registration for our service; identity verification; purchase and activity contact etc.;
(c) Providing Services: to provide services to you through this website, and to permit you to participate in other activities through this website;
(d) Handling of Personal Data Requests: verification of identity for handling requests of access, correction and erasure of personal data;
(e) Statistics: carry out statistics and data analysis, such reports will contain only anonymous data for our reference as well as improving our service and product quality;
(f) Administration and Management: our internal administration and management, including auditing and internal analysis;
(g) Direct Promotions and Marketing: we may send or contact you from time to time to share promotional or marketing information. Promotional and marketing subjects shall include promotion with our business;
Should you be under the age of 18, please obtain prior consent from your parents or guardians before providing your personal data.
We will retain all your personal data and the transaction records so long as is necessary for the fulfilment of (i) the purpose(s) for which they were collected and (ii) of the legal requirements. All your personal data and the transaction records will be destroyed thereafter.
Our information and data are stored and maintained in our electronic database, facilities, servers and back-up servers which may be located outside your country, where the legal protection and standard of security requirements may not be equivalent to the same provided by and legally required by the applicable laws and regulations of your country. You hereby expressly consent on our transferring, storing, maintain and retaining all your information and data in our electronic databases, facilitates, servers and back-up servers located outside your country for the purposes referred to in Clause 3.
In order to ensure the correctness of the members’ personal data, particularly contact details, retained by us, you may receive our request of confirmation or verification. Please feel free to contact us for correction or change of personal data or opt-out from receiving future direct promotional and marketing information.
We have established in place security measures and monitoring procedures to prevent unauthorized or accidental access, processing, erasure, loss or use of the data. All personnel that may access to the data will be ensured complying with the requirements of data protection.
Our security measures are listed below:
(a) Controls on password complexity, re-tries or resets are implemented to prevent passwords from being compromised;
(b) Advanced encryption technology is used to protect the safety of personal data (including name, email address, contact number, credit card and/or other payment method information and transaction records) during transmission. Our SecureSocketLayer (SSL) system will prevent your data being transmitted from unauthorized interception or access by third parties;
(c) Only the personnel that have been trained with the strict privacy guidelines and procedures are authorized to access or handle your personal data. Such personnel are accountable for non-compliance with the related obligations;
(d) The security system will be reviewed regularly.
Apart from statutory requirements, we will not transfer or disclose any of your personal data to any other parties.
We have implemented all reasonably practicable procedures, measures and steps to safeguard the security of your personal data. However, no method of transmission over the Internet, or method of electronic storage, is totally secure. We cannot guarantee its absolute security. Unless there is proved negligence, we shall not accept any liabilities therefore.
We may use “Cookies” to improve our internet service and enhance your online experience. Cookies are small file that are automatically stored on your web browser in your computer that can be retrieved by this website. Cookies may be used to remember you and your preferences when you visit this website and enable us to tailor this website to your needs. The information collected by Cookies is anonymous visitor’s personalized settings information and contains no name or address information or any information that will enable anyone to contact you via telephone, email or any other means. We will not collect any personal data from you when the cookies are being used. You can disable cookies by changing the settings of your web browser. Cookies cannot be used to run programs or deliver viruses to your computer.
We may update or amend this privacy policy in the future, if necessary. The revised policy will be posted on our website with an effective date. Please visit our website from time to time for the latest information.
Should there be any differences or inconsistencies between the Chinese version and English version of this policy, the English version shall prevail.
Under the Ordinance, you have a right to request access to, and to request correction of, your personal data in relation to your application. If you wish to exercise these rights, please contact us.
Should you have any requests (including Opt-out), enquiries or comments to our privacy policy or practice, please email us at [email protected]. In general circumstances, your requests or enquiries will be handled within 14 working days after receipt of the same and verification of your identity.
This privacy policy becomes effective from September 01, 2022.